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Warranty

All products are covered by manufactures warranties.  Each manufactures product warranty is listed below.

Ninebot E (Elite) and Ninebot C (Comfort) Warranty

Manufacturer Guarantees:

- The Ninebot mainframe, the operation bar, the gearbox and the aforementioned parts if purchased separately, against defects in materials and workmanship for a period of one year.

- The battery pack, on-board charger, the remote key(s) and the aforementioned parts if purchased separately, against defects in materials and workmanship for a period of 6 months.

-The rim & tire, fender, all external resin or rubber parts, foot mats, other accessories and the aforementioned parts if purchased separately, against defects in materials and workmanship for a period of 90 days.

Warranty services provided by Ninebot U.S..  No need to return your Ninebot to China, Ninebot U.S. stocks all Ninebot parts and has trained and certified repair technicians on staff for quick warranty repair turn-around.

Ninebot One C, C+, E, E+, and P (Pro) Warranty

- The electronic components (main control board and motor) of this product are warrantied against manufactures defects for a period of one (1) year after purchase.

- The battery, and charger are warrantied against manufactures defects for a period of 6 months after purchase. 

- The shell housing, tire, tube, handle, all external resin or rubber parts, ports, buttons/switches, accessories and the aforementioned parts if purchased separately, against defects in materials and workmanship are warrantied for a period of 90 days after purchase. Flat tires are not covered by warranty unless there is a proven defect in the tire or the tube.

The warranty period will be reset if the product is replaced due to manufacturers defect.

Non-Warranty Terms

  • Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market
  • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
  • Products outside the warranty period
  • Damage caused from improper packaging or mishandling during shipment for warranty service
  • 2nd-hand and used products (warranty is non-transferable)
  • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
  • Damage caused by overweight, attempting tricks, or running into obstacles such as curbs, or walls, and submersion in water
  • Starting or Stopping too quickly (over-accelerating /over-decelerating)
  • Attempting to ride beyond the maximum speed
  • Climbing or Descending hills to quickly
  • Any Electrical and/or Material Damage or breakage not stemming from a manufactures defect

 

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